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Frequently Asked Questions
Will it damage my door frame?
What door widths does it fit?
How much weight can it hold?
Do you offer free shipping?
Yes, we ship free on all orders, with no minimum purchase required.
How long does shipping take?
Orders are typically processed within 1 to 2 business days and transit times are estimated at 5 to 7 business days after dispatch, for a total delivery estimate of 6 to 9 business days.
Will I receive tracking information for my order?
Yes, once your order ships, tracking details are emailed so you can follow delivery progress.
What is your return policy timeframe?
You can return items within 30 days from when your order arrives for an easy return.
Do I pay a restocking fee?
There are no restocking fees as long as the item is unused and returned in its original packaging.
What if my item is damaged or defective?
Damaged, defective, or incorrect items are free to return, and refunds are typically processed within 7 business days after inspection.
How can I contact AXVwell?
Store Address: 23456 E 5th Place, Aurora Colorado 80018, United States Of America
Store Email: info@axvwell.com
Store Phone: +13035524964
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Mountain Time)
We do our best to reply to your email within 1 to 2 business days.





