FAQ

Everything we get asked most often, grouped so you can find your answer fast. Tap any question to open it. If what you need is not here, our contact details are at the bottom of the page and we reply within 1 to 2 business days.

Shipping and Delivery

How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery is 6 to 9 business days. Full details are in our Shipping Policy.

Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.

How can I track my order?

Once your order has shipped you can follow it on our Order Tracking Page. A tracking link is also emailed to you.

Do you ship internationally?

Not at this time. Shipping is exclusively within the United States.

Returns, Refunds and Warranty

What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is laid out in our Refund Policy.

What if I receive a defective product?

Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Refund Policy.

When will I receive my refund after returning a product?

Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.

Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. Details are in our Refund Policy.

What is the process for exchanging a product?

Exchange instructions are outlined in our Refund Policy. Email us and we will walk you through it.

Orders and Support

Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible, since once an order enters processing we cannot guarantee cancellation.

Can I place a bulk order for my business or organization?

Yes. Bulk orders are available. Contact customer support for pricing and details.

How can I contact customer support?

Through our Contact Us page or directly at info@axvwell.com. We reply within 1 to 2 business days.

Where is AXVwell located?

AXVwell is a United States based online business operating out of Aurora, Colorado. We offer a curated selection of high quality products with shipping available across the United States.

Do you have a physical store location?

No, we are online only. That keeps our pricing competitive and lets us offer a wider selection.

AXVwell brand image, blacked out home gym corner

Still Have A Question?

Store Address: 23456 E 5th Place, Aurora Colorado 80018, United States Of America
Store Email: info@axvwell.com
Store Phone: +13035524964
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Mountain Time)

We do our best to reply to your email within 1 to 2 business days.