FAQ
Everything we get asked most often, grouped so you can find your answer fast. Tap any question to open it. If what you need is not here, our contact details are at the bottom of the page and we reply within 1 to 2 business days.
Everything we get asked most often, grouped so you can find your answer fast. Tap any question to open it. If what you need is not here, our contact details are at the bottom of the page and we reply within 1 to 2 business days.
Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery is 6 to 9 business days. Full details are in our Shipping Policy.
Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.
Once your order has shipped you can follow it on our Order Tracking Page. A tracking link is also emailed to you.
Not at this time. Shipping is exclusively within the United States.
Returns are simple and hassle free within 30 days of delivery. The full process is laid out in our Refund Policy.
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Refund Policy.
Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
Yes. Every purchase carries a 30 day warranty. Details are in our Refund Policy.
Exchange instructions are outlined in our Refund Policy. Email us and we will walk you through it.
Yes, within 24 hours of placing it. Contact support as soon as possible, since once an order enters processing we cannot guarantee cancellation.
Yes. Bulk orders are available. Contact customer support for pricing and details.
Through our Contact Us page or directly at info@axvwell.com. We reply within 1 to 2 business days.
AXVwell is a United States based online business operating out of Aurora, Colorado. We offer a curated selection of high quality products with shipping available across the United States.
No, we are online only. That keeps our pricing competitive and lets us offer a wider selection.
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