Refund policy

Last Updated 06/02/2026

At AXVwell, our mission is to satisfy our clients at all time. If, for any reason, our product was not of your liking, we offer a simple return process.

Order Cancellations

Your order must be canceled within 24 hours of placing it by contacting our team at: info@axvwell.com. Please include your order number in the message.

After the 24 hours, we cannot guarantee the cancellation of your order as the processing may already had begun. Once your order has been dispatched, cancellation is not any longer possible.

If the order has already been shipped, you may return it only after delivery. Read our Return & Refund Policy.

30-Day Easy Returns

You have 30 days after you receive your item to return it.

In order for the item to be returned, it must be:

Unused
In their original condition
Returned with original packaging, tags, and accessories

Our team will assist you during this process.

Restocking Fee: $0 - we do not charge restocking fees.

Return Policy Overview

Return Window: 30 exact days from the day the order was received.
Condition: Items must bein original condition and not used with the corresponding packaging, tags, and accessories.
Restocking Fee: None

Return Costs

Defective or Incorrect Products

There is no cost to the customer only if the product:

Is incorrect
Is damaged by the carrier
Is defective in any way

Customer Remorse (Change of Mind)

The customer is responsible for the shipping cost if:

The wrong product was ordered
The item does not fit
The item is no longer wanted

Original shipping fees are not refundable.

How to Return An Item

Contact Us. Email info@axvwell.com with your order number and the reason of the return.
Pack Your Item. Repack the item is its original packaging, including accessories, tags and documents.
Send The Item Back. Ship the return using the instruction given in the return authorization email. You may use the shipping method recommended in the email.

Refund Process

Inspection: Once we receive the return, we will immediately inspect the item to make sure it meets the return criteria.
Refund Timing: After approval, your refund will being to be processed. Please allow up to 7 business days for the refund to be returned to the original payment method, this will depend on your bank or payment method.

Exchanges

We accept exchanges. In case you would like a different version, size, color, or product, please contact us at info@axvwell.com and our team will assist you with a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery time, please contact us at info@axvwell.com with the number of your order. Our team will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement item with no additional cost.

Non-Returnable Items

For hygiene and safety purposes, some items will not be eligible for return. These products will be marked as non-returnable on their product pages.

Changes To This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated Date. We encourage our valued customers to review this policy periodically/ Continues use of our website following any changes constitutes your acceptance of the updated policy.